Privacy Policy

This policy explains what information Car Bid Club collects when you use this website and the vehicle-selling service, how that information is used, who it is shared with, and the choices you have.

It applies to the information you give us directly, the information we generate while running the service, and the information collected automatically when you browse the site.

Information you provide:

• contact details — name, email address, mobile number and preferred contact method
• vehicle details — VIN, mileage, colour, licence plate, and the ZIP code where the vehicle is kept
• ownership details — whether you are the registered owner, whether the vehicle is jointly owned, leased, or has an outstanding loan, and the estimated payoff
• condition details — accident history, warning lights, damage, modifications and similar answers you provide
• closing documents — registration, title, driver's licence, loan payoff statement and other documents you upload after accepting an offer
• support messages you send us

Information generated by the service:

• the UVeye vehicle inspection results for your vehicle
• dealership bids and the offer presented to you
• the status history of your order, including appointments, acceptance and closing steps
• records of the emails and text messages we send you about your order
• the messages you send us through the support chat, and our replies

Information collected automatically:

• basic device and browser information, and the pages you view on this site
• the marketing campaign parameters in the link you arrived through, where present

We never ask for payment card details, because the service fee is deducted from your sale proceeds rather than charged to a card. We collect the bank details needed to send you your proceeds during closing.

We use your information to:

• confirm the vehicle is in a supported service area and is eligible for the service
• identify and describe your vehicle to participating dealerships
• schedule and confirm your inspection appointment
• present, explain and administer offers
• prepare and process closing documents, payoff and payment
• send you service-related updates about your sale
• provide customer support
• detect and prevent fraud, and meet our legal and record-keeping obligations
• understand, in aggregate, how the service is used so we can improve it

We use your information for promotional marketing only if you have separately opted in. Operational messages about your sale are not marketing and are necessary to run the service.

Participating dealerships: to solicit offers we share the vehicle information and the inspection condition report. We share your identity and contact details with the purchasing dealership only when you accept an offer and only to the extent needed to complete the sale, transfer the title and arrange collection.

Service providers: we use vendors to operate the service, including the inspection partner, email and text-message delivery providers, a customer-support messaging provider (Intercom), document storage, and hosting. They may only use your information to perform the service they provide to us.

Your lender: if your vehicle has an outstanding loan, we share the information needed to obtain a payoff quote and settle the loan.

Legal and safety: we may disclose information where we are legally required to, or to investigate suspected fraud or a threat to safety.

We do not sell your personal information, and we do not share it for cross-context behavioural advertising.

We measure how people move through the site so we can find and fix confusing steps. Our analytics events deliberately exclude sensitive values: VIN, licence-plate and driver's-licence numbers, document file names, full names, email addresses and phone numbers are never sent to an analytics provider.

Documents you upload are stored privately and are never publicly accessible. Access is granted through short-lived signed links, restricted to your own order, and recorded in an audit log. Sessions use secure, HTTP-only cookies, sign-in links expire, and you can sign out of every device from your account settings.

No system can be guaranteed completely secure, but we limit who can access your information internally and record access to sensitive records.

We keep information about a completed sale for as long as we are required to for tax, title-transfer and consumer-protection record-keeping. Draft orders that are never completed are kept for a limited period so you can resume them, and are then deleted.

You can:

• review and correct the information on your order from your dashboard
• opt out of promotional marketing at any time without affecting service messages about your sale
• reply STOP to any text message to stop text messages
• ask us for a copy of the information we hold about you, or ask us to delete it, subject to the records we are required to keep
• sign out of all devices from your account settings

The service is intended for adults who can legally sell a vehicle. We do not knowingly collect information from children.

If we make a material change to this policy we will update the effective date above and, where the change affects an order in progress, notify you using the contact details on your account.

Privacy questions and requests can be sent to support@carbidclub.com.

Car Bid Club, Inc.